Information, Advice & Support Services
LGS TRAINING PTY LTD is committed to integrating Access and Equity principles within all our services that we provide to our clients. All staff recognise the rights of learners and provide information, advice and support that is consistent with our Code of Practice.
Regardless of cultural background, gender, sexuality, disability or age you have the right to learn in an environment that is free from discrimination and harassment and be treated in a fair and considerate manner while you are studying with us.
If, at any time, you feel that any staff member is not abiding by our Code of Practice then report your complaints or grievance to your supervisor / trainer or anyone in our organisation, or complete our complaints and appeals form.
We provide and support the following services within our Code of Practice:
Client selection, enrolment & induction / orientation procedures
Specific course brochures and flyers have been developed for all of the courses that we currently offer. Learner information sheets for each course and its content are also available on our website.
Fees & charges
Information on fees, charges and refunds are clearly documented in the above course brochures and flyers and is also available through our website.
Provision for language, literacy & numeracy assessment
We provide advice, support and help for any language, literacy and numeracy assistance on request. We will also monitor the needs of our learner’s language, literacy and numeracy skills through our enrolment forms, and through the learning process. If at any time we feel a learner is requires any language, literacy and numeracy assistance we will either provide this or tailor learning and assessment materials to match learner needs.
Flexible learning and assessment procedures
Our training and assessment procedures are flexible and take into account learner needs. We will ensure that:
- All required resources for the delivery of any course are in place and maintained in good working order
- Training and assessment will only be conducted by qualified staff
- All training and assessment will be to the nationally set standard prescribed in the relevant Training Package or accredited course material.
This means that training and assessment you receive with us is done in accordance of the national quality training framework and any qualifications you achieve with us will be recognised anywhere in Australia.
To ensure all learners receive equal opportunities and gain the maximum from their time with us, these rules apply to all people that attend any of our sessions. Any person(s) who displays dysfunctional or disruptive behaviour may be asked to leave the session and/or the course.
Dysfunctional behaviour may include:
- continuous interruptions to the trainer whilst delivering the course content
- smoking in non-smoking areas
- being disrespectful to other participants
- harassment by using offensive language
- sexual harassment
- acting in an unsafe manner that places themselves and others at risk
- continued absence at required times
Any person who is asked to leave a session or course has the right of appeal through our appeals process.
Staff responsibilities for Access and Equity issues
At LGS TRAINING PTY LTD, all staff have been inducted in their responsibilities for our access and equity principles. Our staff act in accordance with our Code of Practice and all learners are made aware of their rights and responsibilities. All learners have access to all courses that we conduct irrespective of gender, culture, linguistic background, race, or disability.
Our trainers will offer learners with specific needs alternative means of assessment. The training manager may give approval for an interpreter to assist a learner where necessary.
As a learner you pay an agreed fee upon commencement of a course in which you are enrolled. A 100% refund of any money paid prior to commencement of any course may be claimed if a request is received in writing 14 days prior to course commencement.
Access to Records
You may view your records by calling to our office between 10am & 3pm Monday to Friday (excluding public holidays) and speaking to the Training Manager. You will be asked to provide identification and to sign the Learner Access Sheet.
If you are unable to visit our office you may request a copy of your records by sending a letter to the Training Manager. The letter must include your full name, date of birth, the qualifications or courses you attended and the year of attendance. A daytime telephone number will help us process your request.
We will send the records to the address we have on file for you. If you want us to send them to a different address please specify this clearly in the letter. We reserve the right to charge you for photocopying and postage for this service.